frequently asked questions
about n2 matcha
why are you called "n2 matcha"?
n2 refers to the nitrogen gas that is used to flush the bags of my core matcha & hojicha products
this is a safe & inert gas that prevents the matcha & hojicha from oxidising; foil bags also help to prevent any oxygen & light from degrading the product
not all my products will have this as it is not always necessary (e.g. if the tea is already processed to be deliberately oxidised), but the mainstay products will be 😌
how do you grade your teas?
i've taken an 🍵 untraditional approach 🍵 to my grading system, influenced by both chinese & japanese tea grading systems
japanese tea manufacturers consider "ceremonial grade" matcha to be more suited for tea ceremonies where the matcha can be enjoyed in its pure form (rather than lose its nuances & flavours in food & desserts, etc.)
however, this is an unregulated & unofficial term that has been overused in western marketing
any matcha i sell is considered to be ceremonial quality in its truest sense, rather than the falsely marketed "ceremonial grade" products that most western brands slap on their literally lower quality second, third or fourth rate (2nd, 3rd & 4th harvest), poorly stored, old matcha
i don't like to advertise my products as ceremonial grade for that reason, as it actually downplays the quality of my products
i have no time nor interest in selling low quality products 🌈
why don't you sell organic matcha & hojicha?
“organic” teas are almost always inferior to their counterparts without the organic certification
manufacturers that make legitimately high-quality matcha don’t need expensive organic certification to sell their products
organically certified teas are often done because those manufacturers may require some marketing advantage (especially in the western world) to help sell an inferior product at a higher price
i'd only sell an organic product if it were actually good & met my standards
if this were the case, i still wouldn't really bother advertising it as organic because you either trust my palate or don't 🤷🏻
what if i don't have a matcha whisk (chasen) or bowl (chawan)?
i really don't like expensive equipment getting in the way of enjoying a fantastic product
a $3 electric milk frother is honestly excellent & will get you most of the way there
i use this at work & don't even sift my tea powders because you don't really need to if you have a good quality product & are flexible with adaptive techniques
watch my tutorial on the recipes page
products & orders
where does the money go?
into the quality of the products i offer. i keep my packaging simple for that reason, too (the default manufacturer's packaging is optimised for freshness & they use it by default for a reason
i trust my palate & try many different types of tea, only selecting the best ones that have the best quality for the cost & those that i personally enjoy
all my tea is processed to order & air freighted into the country within the following week or two to maximise peak quality & freshness (unlike other companies saving money with uncontrolled, extremely heated sea freight)
i have an issue with my order
i value your time, loyalty & honesty, but i expect this to go both ways
if you come across any issues let me know via ig @n2matcha or email hello@n2matcha.com & i'll sort it out if i've messed up 😊
why does your packaging look so basic?
i print off every label & stick them on by hand myself
sometimes they might be wonky, especially if i'm in a rush from being called into work to save lives 🏥
be thankful that i don't use ugly colours at least 😂
why can't my resealable bag seal?
occasionally (during air freight to me or the courier from me to you), the odd bag or two might happen to be squeezed by the weight of other things
this forces the inner zip lock seal to open & sometimes the tea gets trapped in the sealing mechanism, meaning it physically can't reseal properly
in this case, you can use a toothpick or something to clear away the excess tea & it will seal again just fine
other
why are you so (over)confident with your products?
my mum says they're pretty good
my (coffee) barista told me another brand of matcha was the best
ok
do you sponsor or partner with any influen-
no
what makes you better than your competition?
what competition?
i'm in a completely different league (namely referring to my ego) 😂